Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shadi@getswolelabs.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shadi@getswolelabs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shadi@getswolelabs.com.

Order Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. We do 
not offer refunds however you can return the product for an exchange. If the period of 
30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.

Exchange requirements

The following criteria must be met to qualify for an exchange:

        ● The product is defective.
        ● Product must be in original packaging.
        ● Product must be unused.

To ensure the above criteria has been met, all returns will be inspected. If the product 
does not meet the listed criteria, we reserve the right not to issue an exchange. 
Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof of 
purchase. Please note that without proof of purchase, we will not do an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items 
cannot be exchanged.

Shipping items

To return an order, you must contact us first.

Returns can be mailed to 1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043. You will 
be responsible for paying for the shipping costs regarding the items that you wish to 
exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not 
be damaged while in transit. If the product is found damaged or used beyond what it 
takes for us to reasonably inspect it, then we may reject an exchange.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you 
may send an email to shadi@getswolelabs.com.
This document was last updated on (20/1/2025).